Return, Exchange & Refund Policy – Celebrity Jacketx.com
At celebrityjacketx, our customers are the foundation of our success. Your trust motivates us to continuously refine our services, improve our craftsmanship, and deliver an online shopping experience that aligns with your expectations. As a dedicated celebrity-inspired jacket and costume brand, we understand that buying fashion online requires confidence, clarity, and reliable support. That is why we have established transparent return, exchange, and refund policies—to ensure your experience remains smooth, fair, and stress-free.
Our goal is simple: to remove the common worries associated with online shopping and replace them with confidence and satisfaction. By setting clear policies, we aim to protect both our customers and our craftsmanship while maintaining the high standards that define celebrityjacketx.
Understanding When a Return or Exchange Is Applicable
We encourage customers to carefully inspect their order upon delivery. A return or exchange request may be considered if the product you received does not meet reasonable expectations due to an issue from our end. This may include receiving an incorrect item, a size mismatch compared to the provided measurements, noticeable differences in color or design from what was displayed on the product page, or a manufacturing defect that affects wearability or quality.
If you believe the jacket you received does not reflect the quality or accuracy promised, we welcome your feedback and will review your concern professionally and fairly.
Guidelines for Returning or Exchanging an Item
To ensure a smooth and timely resolution, customers are requested to initiate a return or exchange request within 30 days of receiving the order. The item must remain unused, unworn, and in its original condition, with all tags, labels, and accessories intact. Products showing signs of wear, damage, alteration, perfume, or stains cannot be accepted.
We also request that the product be returned in the same condition and packaging as delivered. Including your order reference number with the return shipment is essential to help us process your request efficiently.
Please note that return and exchange eligibility applies only to pre-designed jackets. Custom-made or made-to-measure items are crafted specifically according to customer-provided specifications and are therefore not eligible for return or exchange.
Customers are responsible for the return shipping cost. celebrityjacketx.com cannot be held liable for delays, losses, or damages that occur during return transit.
Refund Policy at celebrityjacketx.com
Refunds are offered under specific circumstances to ensure fairness and transparency. A refund may be processed if the product is significantly different from its description, if the item is confirmed defective, if a courier mishandling issue occurs during delivery, or if the ordered product becomes unavailable due to stock limitations.
To qualify for a refund, the item must be returned to us first. Customers are required to share the return shipment tracking number so that verification can be completed. Once the returned item is received and inspected, the refund process is initiated within 24 hours, and the amount is credited back within 5 to 7 business days, depending on the payment method used.
In cases where an order is canceled due to a change of mind, a small cancellation fee of $5 may apply to cover processing costs.
Our Commitment to Customer Satisfaction
At celebrityjacketx, we value communication and accountability. If you experience any issue with your order, we encourage you to contact our support team before taking further action. We are committed to listening, understanding, and resolving concerns with priority and professionalism.
Our refund policy may include options such as a money-back guarantee or service-based resolutions, depending on the situation. Every case is reviewed individually to ensure a fair outcome.
For all return, exchange, or refund-related queries, please contact us at
order@celebrityjacketx.com
We appreciate your trust in celebrityjacketx and remain dedicated to delivering high-quality, celebrity-inspired fashion with integrity, transparency, and customer-first service.